Customer SupportCustomer Support
Roel
ID Verified$800
per month
($5/hour)
Profile Description
Dynamic and customer-focused professional with over 2 years of experience in Customer Service, Lead Generation, Customer Chat Support, and E-commerce Assistance. Skilled in providing exceptional support through chat, email, and phone channels, handling customer inquiries, order tracking, account management, refunds, and issue resolution with accuracy and efficiency. Demonstrates strong communication, problem-solving, and multitasking abilities while managing high-volume interactions and maintain...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
OUTBOUND CALLER
WESTLAKEOC
Jan 2025 - May 2026
Key Achievements:
Conducted high-volume outbound calls to potential clients to discuss debt relief and financial assistance programs. Engaged prospects through effective communication, active listening, and rapport building techniques to identify their financial needs and qualify eligibility. Educated clients on available debt resolution options while ensuring compliance with company guidelines and industry regulations. Handled objections professionally and provided clear, accurate information to address client concerns. Maintained detailed and accurate records of customer interactions, call outcomes, and follow-up activities using CRM systems.
CUSTOMER SUPPORT
VXI GLOBAL HOLDINGS
Jan 2019 - Oct 2021
Key Achievements:
Assisted customers with order status, shipping, refund, and payment-related concers. Processed returns, exchanges, and refunds in compliance with ecommerce policies. Provided basic troubleshooting for account and technical platform navigation issues. Delivered professional and responsive customer support. Improved customer experience by helping to navigate better solutions and outcomes while demonstrating excellent service.