OPERATIONS & QUALITY | PROJECT COORDINATION | CLIENT SUPPORTOPERATIONS & QUALITY | PROJECT COORDINATION | CLIENT SUPPORT

Operations, quality and client support professional with over a decade of experience across BPO, Trust & Safety, customer experience, technology-enabled operations and a US health-insurance program. Experienced in project and workflow coordination, launch readiness, documentation, reporting, stakeholder communication, action tracking and process improvement across APAC, MENA and Africa. Supported a 100-person site expansion delivered on schedule and developed operational frameworks, reporting so... See more