Virtual AssistantVirtual Assistant
Rizel
$800
per month
($5/hour)
Profile Description
With nearly 8 years of comprehensive experience in the BPO industry, I bring a unique blend of expertise across travel/airline and healthcare sectors. I spent 3 years supporting travel/airline operations, then transitioned to healthcare—where I have dedicated the past 5 years to managing critical processes including eligibility verification, benefits and coverage analysis, claims processing, prior authorization status tracking, insurance validation, and primary care physician (PCP) updates. My...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Chart Retrieval Agent
Cotiviti
Jan 2025 - Present
Key Achievements:
Healthcare (Outbound) Obtaining Medical Record
Customer Service Associate
Wipro
Sep 2021 - Jan 2024
Key Achievements:
Healthcare (Inbound) Eligibility Benefits and Coverage Claims Status Prior Auth Status Rx coverage Insurance verification Changing Primary Care Provider INN/OON Provider/Facility Inquiry
Customer Service Representative
Teleperformance
Mar 2018 - Aug 2021
Key Achievements:
Booking Reservations Fare Inquiry Refund Rerouting/Rebooking New booking Cancellation