Sr. EngineerSr. Engineer

I progressed from Customer Support Agent to Retention Team (L2) member to improved customer retention rated and later to Sr. Engineer (Tier2) were I handling a serious and high-risk customer, honing skills in communication, problem-solving, and project coordination. My core competencies include leadership, writing, and mathematical abilities, which enable me to handle a wide range of task from managing correspondence and organizing schedules to processing data and supporting team initiatives.