Customer Service & Account Support SpecialistCustomer Service & Account Support Specialist
Rickie
ID Verified$1,200
per month
($7/hour)
Profile Description
HIPAA-certified customer service and operations professional with 6+ years of experience supporting US-based and international clients across telecom, healthcare, and fintech, including remote work with direct US clients. Experienced in loan processing and underwriting, account management, B2B technical support, and billing and dispute resolution across voice, email, chat, and SMS. Promoted to Subject Matter Expert, where I cleared a long-standing ticket backlog, wrote SOPs, and trained new agen...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Work Experience
Loan Processor & Underwriter
Blue Mountain Loans
Jul 2026 - Present
Job Responsibilities:
• Rehired into my previous role to manage loan applications from initial contact through bank verification via lead follow-ups, inbound calls, and underwriting callbacks • Verify applicant identity and income, and guide customers through the bank verification process • Explain loan products, repayment terms, and refinancing options, and evaluate applicants against lending criteria to approve or de...
Account Manager
Soundlab Consultants
Nov 2024 - Mar 2026
Job Responsibilities:
• Served as the primary contact for clinic clients, providing status updates on CLIA, COLA, and API licenses from onboarding through inspection approval • Supported Technical Consultants with client documentation, follow-up correspondence, and meeting coverage, and trained new consultant assistants • Implemented weekly client check-ins and an updated [link hidden] board, reducing inbound emails an...
Loan Processor & Underwriter
Blue Mountain Loans
Jun 2023 - Nov 2024
Job Responsibilities:
• Supported loan applicants by phone and SMS from initial inquiry through final decision • Verified employment, income, and credit information in accordance with identity verification and compliance procedures • Maintained complete and accurate application records
Medical Information Specialist
Thermo Fisher Scientific
Feb 2023 - Jun 2023
Job Responsibilities:
• Supported healthcare clients in Australia, New Zealand, and the Philippines through calls, emails, and chats, providing product information based on official documentation and referring medical concerns to GPs • Coordinated telehealth consultations and GP appointments, and assisted clinics with medication orders • Processed returns and payment adjustments in compliance with HIPAA, and reported a...
Engineer – Technical Support
Movate
Dec 2021 - Feb 2023
Job Responsibilities:
• Provided technical and account support to business phone system clients, including troubleshooting, system updates, account changes, billing concerns, and order processing • Retained at-risk clients by resolving billing disputes and managing escalated cases • Promoted to Subject Matter Expert: reduced a long-standing ticket backlog, wrote SOPs, and trained new agents
Customer Service Associate
VXI Global Solutions
Sep 2019 - Dec 2021
Job Responsibilities:
• Assisted telecom customers with billing, account, and technical concerns, escalating complex issues to Tier 2 support • Documented customer cases in Salesforce • Conducted outbound collections and arranged payment commitments to restore suspended services