Appointment Scheduling & Customer Service SpecialistAppointment Scheduling & Customer Service Specialist

I have approximately 8 years of phone support experience with US clients, working in both inbound and outbound roles through BPO companies and as a Customer Service Virtual Assistant. For example, I worked on accounts such as DirecTV and Bell Mobility/Bell Residential Services, where I handled calls related to technical troubleshooting, billing inquiries, disputes, rate plan changes, and service cancellations. In these calls, my responsibilities included diagnosing customer issues, explaining s... See more