Virtual Assistant, Customer Service SupportVirtual Assistant, Customer Service Support
Richmel
ID Verified600/mo
Sampaloc, Philippines
Looking for Part-time
4 hours/day
Availability: Asia timezone
$600
per month
($3/hour)
Member since October 2026
Profile Description
Yes. Over my 8 years in the BPO industry as a CSR and TSR, responding to inbound customer inquiries and managing communication channels has been my primary responsibility. I am deeply experienced in handling omni-channel customer interactions—including live chat, ticketing systems, and email. Managing a business DM inbox requires the exact same core skills I have perfected: exceptional written communication, quick response times, adherence to brand tone, and the ability to convert inquiries into...
Top Skills
Google Sheets (Advanced) · 8 yearsPhone Support · 8 yearsSocial Media Support · 5 yearsTechnical Support · 5 yearsGitHub Copilot · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
GitHub CopilotAdvanced
Content & Writing
ScriptwritingBeginner
Product DescriptionsBeginner
Creative WritingBeginner
ContentfulBeginner
Customer Success
Phone SupportExpert
Technical SupportExpert
Social Media SupportExpert
Data & Analytics
Google Sheets (Advanced)Expert
Power BIBeginner
Design & Creative
Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner
Video EditingBeginner
Virtual Assistance & Admin
Data EntryBeginner
Calendar ManagementBeginner
Work Experience
Sales Advisor
Concentrix
Jan 2026 - Present
Power BITechnical SupportGoogle Sheets (Advanced)
Analyst
Concentrix
Nov 2023 - Dec 2025
Technical Support Representative
Concentrix
Sep 2018 - Oct 2025
Quick Stats
Age43 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Education
Bachelor's Degree
Metro Business College
2001 - 2004