Virtual Assistant/CSR/ TSRVirtual Assistant/CSR/ TSR

Key Achievements:

Handled customer inquiries and concerns through phone support. Assisted customers with account, billing, and service-related concerns. Provided clear information and solutions while maintaining a professional and friendly approach. Troubleshot issues, resolved customer concerns, and escalated complex cases when needed. Documented customer interactions and updated account information accurately. Maintained a high level of customer satisfaction while meeting company standards and performance goals.

Key Achievements:

Made cold calls to real estate agents to introduce our mortgage services. Offered the company as a lender or backup lender for their clients. Asked questions to identify potential opportunities. Collected contact information and scheduled follow-up calls. Updated lead information and call notes in the CRM.

Key Achievements:

Provided administrative support to a real estate agent. Managed leads, data entry, and client information. Updated CRM records and followed up with leads. Created newsletters, social media posts, and marketing materials using Canva. Assisted with scheduling, reminders, and other daily administrative tasks. Organized files, documents, and property information. Communicated with clients and helped with general office tasks.

Key Achievements:

Managed website development projects from initial client requirements through completion. Communicated with U.S.-based clients to understand their needs, provide updates, and ensure projects stayed on track. Coordinated with web developers and assigned tasks based on project requirements and deadlines. Reviewed project progress and followed up with developers to ensure timely completion. Provided clients with regular updates and addressed questions or concerns throughout the project. Conducted cold calls to web development agencies to introduce our services and explore partnership opportunities. Scheduled Zoom meetings with interested prospects and managed follow-ups. Used HubSpot to track prospects, activities, and follow-up tasks. Helped improve team workflow and supported the Wholesale Department as a Supervisor.

Key Achievements:

Assisted customers with technical issues involving home security systems and devices. Troubleshot security cameras, sensors, alarms, and other system components over the phone. Guided customers step-by-step through troubleshooting and basic system setup. Diagnosed technical problems and provided clear and easy-to-follow solutions. Handled escalated and frustrated customers professionally while working toward resolution. Documented customer concerns, troubleshooting steps, and resolutions accurately. Recommended system upgrades and additional services when appropriate.

Key Achievements:

Assisted customers with concerns regarding suspicious or unauthorized transactions. Verified customer information and reviewed account activity to identify potential fraud. Investigated reported transactions and followed proper security and verification procedures. Helped protect customer accounts by identifying and reporting suspicious activity. Explained account security procedures and provided appropriate solutions to customers.