Technical Support Specialist | IT Service Desk AnalystTechnical Support Specialist | IT Service Desk Analyst

Technical Support Specialist with experience providing chat, email, phone, and remote support in fast-paced customer service and IT help desk environments. Skilled in troubleshooting software, application, access, and account-related issues while maintaining high customer satisfaction. Experienced in handling multiple support interactions simultaneously, managing ticket queues, and delivering effective solutions for both end users and enterprise employees. Known for strong communication, problem... See more