technical support representativetechnical support representative

Results-driven Technical Support Specialist with over 9 years of experience resolving complex technical, network, and account issues across global brands. Proficient in managing ticketing platforms like Zendesk and Salesforce, performing L1/L2 troubleshooting, and managing high-volume support queues while strictly adhering to SLAs. Skilled in translating technical processes into clear, empathetic solutions for end-users, with hands-on exposure to web technologies, APIs, and digital workflows. Ad... See more