CSR - Retention Department | Sales & Customer ServiceCSR - Retention Department | Sales & Customer Service

Key Achievements:

As a Member Experience Specialist at Kash Khan Official from December 2025 to May 2026, I provided exceptional customer support by assisting members with order status inquiries, shipment tracking, and delivery coordination. I responded to questions regarding medical devices, including product usage guidance and basic troubleshooting, to ensure a positive customer experience. I maintained accurate customer records, documented support cases, and tracked follow-ups and resolutions using internal systems. I collaborated with fulfillment, logistics, and technical teams to resolve customer concerns efficiently. I also processed returns, replacements, and service requests in accordance with company policies while ensuring timely and professional communication through chat and email. In addition, I supported daily administrative tasks by maintaining reports, updating internal trackers, and ensuring operational accuracy.

Key Achievements:

As a Chat Support Representative at Edusogno – English Tutoring Platform from January 2025 to November 2025, I provided administrative and customer support by managing student records, enrollment information, and class schedules. I coordinated lesson bookings, rescheduling, and cancellations between students and tutors to ensure smooth scheduling and timely communication. I assisted students with account setup, course enrollment, and basic billing inquiries while maintaining accurate documentation, reports, and internal trackers. I organized and updated databases related to student progress and tutor availability to support efficient operations. I communicated professionally with students and tutors through chat and email, escalated technical or academic concerns to the appropriate department, and supported the team with daily administrative tasks to ensure seamless operations.

Key Achievements:

As a Customer Service Specialist at Ubiquity Global Service from July 2022 to October 2024, I managed customer accounts by reviewing account details, billing records, and service history to provide accurate and efficient support. I processed retention requests, service modifications, and account updates in accordance with company policies while maintaining detailed documentation of customer interactions, resolutions, and account changes. I updated internal databases, records, and tracking tools to ensure data accuracy and operational efficiency. I collaborated with internal teams to resolve escalated concerns and complete account-related requests in a timely manner. I also assisted customers with billing, subscription, and account status inquiries while ensuring compliance with financial regulations and data privacy standards. In addition, I supported daily operational tasks by preparing reports, conducting follow-ups, and tracking cases to ensure seamless customer service operations.

Key Achievements:

As a Customer Service Specialist at Phonipino Corporation from July 2021 to July 2022, I conducted outbound cold calls to prospective clients to build rapport and identify their business financing needs. I qualified leads by gathering and evaluating key information, including business revenue, operational history, and loan requirements, to determine their eligibility for available financial products. I collaborated with the sales team to improve customer engagement strategies, contributing to higher-quality leads and a better customer experience. I maintained accurate customer records by documenting all interactions, transactions, and relevant information in the company database. In addition, I prepared reports, monitored lead activity, and ensured all records were up to date to support efficient sales operations and decision-making.

Key Achievements:

As a Customer Service Specialist at Transcall BPO from June 2020 to June 2021, I conducted outbound calls to prospective property owners to gather accurate information about property status, occupancy, condition, pricing expectations, and other relevant details. I built strong rapport with potential clients through professional communication, ensuring positive customer interactions while collecting complete and reliable information. I documented customer interactions and property data in the company's database to support sales, marketing, and follow-up activities. I analyzed customer needs and property information to help identify potential business opportunities and facilitate lead qualification. I also addressed customer inquiries, resolved concerns, and provided appropriate recommendations to support informed decision-making. Throughout my role, I consistently demonstrated strong communication, customer service, and sales skills while maintaining accuracy, professionalism, and attention to detail.