Customer Service, Dispatcher, Data EntryCustomer Service, Dispatcher, Data Entry
Regina
$1,000
per month
($6/hour)
Profile Description
Versatile professional with experience in customer service, sales, training, and virtual assistance. Skilled in managing inbound calls, training new hires, and supporting operational workflows. Currently managing live order dispatch, client onboarding, and communication as a Virtual Assistant, ensuring efficient and seamless service delivery.
Work Experience
Virtual Assistant
Prosulum
May 2021 - Sep 2022
Customer Service Representative
Teleperformance phil
Dec 2018 - Dec 2021
Key Achievements:
Provided customer service support for Expedia Travel, assisting customers with trip cancellations, modifications, and personalized travel solutions to meet their specific needs.
Flex Trainer
Teleperformance Phil
May 2019 - Mar 2020
Key Achievements:
Served as a Flex Trainer, balancing responsibilities between supporting customer service calls and training new hire employees based on operational demand. Delivered training on product knowledge, call handling, and email communication, while also conducting short courses such as client updates and refresher sessions to maintain team performance and knowledge alignment
Sales Rep
Teleperformance Phil
May 2015 - Dec 2018
Key Achievements:
Handled inbound sales calls for Expedia Travel, with a primary focus on converting inquiries into confirmed bookings and maximizing sales opportunities.