Reena

Virtual Assistant

Reena

ID Verified
800/mo
Bacolod, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

My name is Reena Dioso, and I am a freelance virtual assistant based in the Philippines. I have 10 years of combined experience working in a BPO company and as a freelance VA. I am well-trained and experienced in handling campaigns such as insurance services, real estate, mortgage, Medicare, industrial accounts, booking reservations, and collection campaigns. I mainly focus on appointment setting, cold calling, lead generation, basic admin task and handling customer complaints. I also have exp...

Top Skills

Cold Calling · 5 yearsGoogle Sheets (Advanced) · 5 yearsLead Generation · 2 yearsSalesforce · 2 yearsIntercom · 1 year

Skills & Expertise

Sales & Business Development

Cold CallingExpert
Lead GenerationIntermediate
SalesforceIntermediate
Zoho CRMIntermediate

Finance & Accounting

QuickBooksBeginner

Design & Creative

CanvaBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Beginner

Customer Success

ZendeskIntermediate
IntercomIntermediate
Email SupportBeginner
Phone SupportBeginner

Work Experience

Sales Manager

Industrial Technical Services Inc.

Jun 2020 - Dec 2022

Key Achievements:

Created estimates, managed client outreach, and scheduled appointments. Maintained relationships through follow-up emails and customer service.

Lead GenerationPhone SupportQuickBooksSalesforceCold CallingGoogle Sheets (Advanced)

Customer Service Representative

Teleperformance Bacolod

Oct 2017 - Nov 2019

Key Achievements:

Handled customer service for Expedia, resolving travel-related inquiries.

Quick Stats

Age38 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Certifications

QuickBooks completion certificate course

Education

Certificate

Caregiver

2005 - 2006