Virtual Assistant, Medical VA, Front DeskVirtual Assistant, Medical VA, Front Desk
Reafel
$800
per month
($5/hour)
Profile Description
Customer Service Representative with 2 years of experience in billing, account retention, and product/service sales. Skilled in resolving account issues, retaining at-risk customers, and recommending solutions that match customer needs. Reliable, adaptable, and detail-oriented, with strong communication and problem-solving skills. Seeking a Virtual Assistant, Front Desk, or Work-From-Home role where I can apply this experience and continue growing professionally.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Service Representative
Transcom
Jul 2023 - Apr 2025
Key Achievements:
Responsibilities •Reviewed and explained billing statements, charges, and fees clearly to customers •Identified at-risk accounts and applied retention strategies to prevent cancellations •De-escalated customer complaints and resolved issues to restore satisfaction and trust •Met or exceeded daily/monthly targets for call handling, resolution time, and sales conversion Achievements •Consistently met or exceeded monthly retention targets, reducing customer cancellations •Handled 50+ customer calls daily while maintaining quality, accuracy, and professionalism •Received positive customer satisfaction feedback for professionalism and issue resolution
Quick Stats
Education
Bachelor's Degree
State University of Northern Negros
2021 - 2022