Customer Success Manager | Account Manager | Client RelationCustomer Success Manager | Account Manager | Client Relation
Rea
ID Verified$2,000
per month
($11/hour)
Profile Description
Customer Success and Account Management professional with over 10 years of experience in customer relations, account management, sales, and business operations. I specialize in building strong client relationships, improving customer satisfaction, driving product adoption, and supporting long-term client retention. My professional background includes working with global companies such as Yext, Payscale, and VMware, where I have managed client portfolios, collaborated with cross-functional teams...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Human Resources
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Success Coordinator
Yext
Jan 2026 - Present
Job Responsibilities:
- Manage customer relationships in partnership with Account Executives, ensuring alignment with client goals and business priorities. - Conduct product demonstrations and platform walkthroughs to support customer onboarding, adoption, and engagement. - Prepare quarterly business reviews, account health assessments, and performance reports to identify opportunities for improvement. - Coordinate wit...
Virtual Assistant | Social Media Manager | Transaction Coordinator | Recruiter
Houston Properties Team
Feb 2024 - Dec 2025
Job Responsibilities:
- Provided comprehensive virtual assistance and administrative support for a US-based real estate team. - Coordinated residential real estate transactions from contract to closing, managing documentation, deadlines, and communication with clients, agents, and vendors. - Managed social media activities and supported digital marketing operations. - Handled recruitment processes, including candidate...
Customer Success Manager
KMC Solutions — Payscale
Jul 2021 - Sep 2023
Job Responsibilities:
- Managed a portfolio of approximately 250–300 customer accounts, building strong relationships and driving long-term customer success. - Conducted product demonstrations, quarterly business reviews, and annual business reviews to improve product adoption and customer engagement. - Developed customer retention strategies that contributed to a 13% increase in retention. - Identified upselling and c...
Placement Specialist
My Freight Staff
May 2020 - Jul 2021
Job Responsibilities:
- Developed relationships with prospective clients in the freight and logistics industry through business outreach and discovery conversations. - Presented virtual assistant staffing solutions and conducted service demonstrations tailored to client requirements. - Coordinated candidate selection, client interviews, and successful placements. - Maintained ongoing communication with clients and cand...
Sales Manager
ServiceSource Philippines / VMware
Sep 2017 - Oct 2019
Job Responsibilities:
- Managed individual and team account portfolios focused on software maintenance renewals and customer retention. - Developed and implemented renewal strategies, achieving approximately 85% in-quarter renewal rates for SMB accounts and 90% for Enterprise accounts. - Monitored sales pipelines, account performance, and weekly, monthly, and quarterly forecasts. - Consistently exceeded quarterly sales...
Sales Representative
ServiceSource Philippines / VMware
Jan 2016 - Sep 2017
Job Responsibilities:
- Managed a portfolio of approximately 400–700 customer accounts per quarter, focusing on software maintenance renewals and account retention. - Consistently achieved at least 105% of quarterly sales quotas. - Maintained an in-quarter renewal rate of approximately 82–85% for SMB accounts. - Conducted proactive customer outreach, managed renewal opportunities, and addressed account concerns. - Coll...
Quick Stats
Certifications
Education
Bachelor's Degree
University of Santo Tomas
2004 - 2009