Healthcare, Virtual Assistant, Customer Service

Ray

ID Verified
500/mo
Lapu-Lapu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have two years of experience in the BPO industry, including one year as a technical support representative and one year as a healthcare advocate. Throughout my career, I have developed strong communication, problem-solving, and customer service skills while working in fast-paced environments. Outside of my BPO experience, I have been passionate about video editing since high school. I enjoy creating engaging short-form content and continuously improving my editing skills by following current ...

Top Skills

Phone Support · 2 yearsSocial Media Support · 2 yearsLive Chat Support · 1 yearExcel (Advanced) · <1 yearTechnical Support · <1 year

Skills & Expertise

Customer Success

Phone SupportIntermediate
Social Media SupportIntermediate
Live Chat SupportIntermediate
Technical SupportBeginner

Data & Analytics

Excel (Advanced)Beginner

Work Experience

Advocate

Results CX

Apr 2025 - Apr 2026

Key Achievements:

I worked for one year as a Healthcare Advocate for Humana, assisting members with benefits, claims, authorization status, enrollment, and coverage inquiries.

Phone Support

Technical Support

Foundever

Feb 2024 - Feb 2025

Key Achievements:

I worked for one year as a technical support representative, where I helped customers troubleshoot technical issues and provide solutions.

Live Chat SupportPhone SupportTechnical Support

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified
Portfolio
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