Virtual assistant,Technical support and customer service repVirtual assistant,Technical support and customer service rep
Rahab
$1,000
per month
($6/hour)
Profile Description
Customer Support & Technical Troubleshooting Specialist with 4+ years of experience resolving customer inquiries across email, chat, and phone for international hospitality and operations teams. I specialize in investigating account, billing, and service-related issues, troubleshooting problems to find practical solutions, and escalating complex cases when needed all while keeping detailed, accurate records of every interaction. I’ve supported guests and clients across Switzerland and Kenya in ...
Work Experience
Remote customer support $ operations Coordinator
Trupes Construction – Head Office, Nairobi
Jan 2024 - Jun 2026
Key Achievements:
Handled high-volume guest communication, reservations, scheduling updates, and customer support requests in a fast-paced international environment. • Maintained accurate administrative records, operational documentation, and customer information across digital management systems. • Coordinated communication between departments to ensure smooth operational workflows and exceptional customer experiences. • Assisted with front-office administration, customer issue resolution, and service coordination while maintaining professionalism under pressure. • Collaborated with multicultural teams to support operational efficiency and maintain high service standards.
Quick Stats
Education
Bachelor's Degree
B.H.M.S Business & Hotel Management School, Switzerland
2022 - 2024