Detail-Oriented Virtual Assistant | Data Entry & Research ExDetail-Oriented Virtual Assistant | Data Entry & Research Ex
Raffy
$900
per month
($5/hour)
Profile Description
If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects. Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business! Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and al...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Design & Creative
Work Experience
Costumer Service
Teleperformance
Jul 2023 - Dec 2025
Key Achievements:
Provided accurate, empathetic support to patients and insurance members by resolving inquiries related to benefits, claims, billing, and coverage. Handled high call volumes in a fast-paced healthcare environment while maintaining full HIPAA compliance. Resolved complex patient issues by coordinating with billing, clinical, and insurance teams to ensure timely and accurate outcomes. Improved customer satisfaction by actively listening to patient concerns and delivering clear, step-by-step explanations. Reduced repeat contacts by documenting cases thoroughly and following up on unresolved issues. Verified patient eligibility, authorizations, and demographic information to prevent claim denials and service delays. Maintained accurate records by documenting all interactions in CRM/EHR systems. Met or exceeded quality assurance, productivity, and customer satisfaction metrics. Supported team success by assisting new hires with system navigation and customer service best practices.