Property Management Coordinator (AppFolio Experience RequireProperty Management Coordinator (AppFolio Experience Require
Rafael
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a dedicated and detail-oriented Property Management professional with over six years of experience supporting residential property operations. My experience includes lease renewals, tenant onboarding, maintenance coordination, document management, scheduling, utility tracking, and administrative support. I have worked with Yardi, Zillow, DocuSign, Microsoft Excel, Google Workspace, [link hidden], and have had exposure to AppFolio in my previous role, although it was not our primary system. ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Property Management Assistant
ShoreAgents
Mar 2023 - Apr 2024
Key Achievements:
Successfully supported the management of 800+ residential units by coordinating lease renewals, tenant onboarding, maintenance requests, and administrative tasks. Maintained accurate tenant records and documentation, contributing to efficient property management operations. Coordinated maintenance requests and communicated with vendors and tenants to ensure timely issue resolution. Improved workflow efficiency by utilizing Yardi, AppFolio, DocuSign, Zillow, and Microsoft Excel for tracking and documentation.
Data Analyst
Swak BPO
Apr 2022 - Oct 2022
Key Achievements:
Entered and maintained commercial insurance data with a high level of accuracy and attention to detail. Reviewed insurance documents, policies, and client information to ensure completeness and correctness. Processed policy updates, renewals, endorsements, and other insurance-related transactions. Verified data accuracy and resolved discrepancies before processing records. Maintained organized digital records while ensuring compliance with company standards and confidentiality requirements. Met daily productivity and quality targets in a fast-paced environment. Collaborated with team members and supervisors to ensure timely completion of assigned tasks.
Customer Service Specialist
IQOR PH
Apr 2019 - Apr 2022
Key Achievements:
Provided customer support through phone, chat, and email for both telecommunications and financial service accounts. Assisted customers with account inquiries, billing concerns, payments, technical issues, and general account support. Resolved customer concerns efficiently while delivering excellent customer service and maintaining high customer satisfaction. Accurately documented customer interactions and updated account information in the CRM system. Escalated complex issues to the appropriate departments while ensuring timely follow-up and resolution. Maintained compliance with company policies, security standards, and data privacy requirements. Achieved quality, productivity, and performance targets in a fast-paced customer service environment.