Rael

customer support agent, virtual assistat

Rael

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Working as a dispatcher in customer support I: Coordinated daily dispatch operations while ensuring accurate documentation and timely communication. Monitored ongoing assignments and resolved operational issues efficiently. Maintained detailed digital records with a high level of accuracy. Prioritised multiple tasks while meeting strict deadlines. Collaborated with different teams to ensure smooth operations. •Identified discrepancies and ensured information remained accurate and up to da...

Top Skills

Calendar Management · <1 yearCreative Writing · <1 yearData Entry · <1 yearEmail Copywriting · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
ZendeskBeginner
LiveChatBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
TrelloBeginner

Content & Writing

Email CopywritingBeginner
Creative WritingBeginner

Work Experience

Dispatcher

Trafford

Nov 2025 - Present

Key Achievements:

Coordinated daily dispatch operations while ensuring accurate documentation and timely communication. • Monitored ongoing assignments and resolved operational issues efficiently. • Maintained detailed digital records with a high level of accuracy. • Prioritised multiple tasks while meeting strict deadlines. • Collaborated with different teams to ensure smooth operations. • Identified discrepancies and ensured information remained accurate and up to date.

Meeting CoordinationData EntryEmail Support

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified