Customer Service RepresentativeCustomer Service Representative
Princess
ID Verified$517
per month
($3/hour)
Profile Description
I've been in the BPO industry for 4 years. Mainly in the roles of Customer Service Representative, Temporary Trainer and Admin.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Customer Service Professional II
Manulife Data Services Inc.
Jul 2025 - Dec 2025
Job Responsibilities:
Was able to help customers to identify what does their health insurance covers and the status of their claims.
Customer Advisor I
Concentrix Daksh Inc.
Nov 2023 - Sep 2024
Job Responsibilities:
We handled T-Mobile customers who had issues with their signals, wifi connections and do upselling when it comes to their current plans. Was able to do phone upgrades and resolve billing issues for their phones to be reconnected with T-mobile.
Customer Service Representative | Admin | Trainer
Teletech Customer Care Inc.
Nov 2020 - Mar 2023
Job Responsibilities:
Here in Teletech I was able to grow and understand how to be a customer service representative over the phone. Within 10 months of being a customer service representative, I was able to be a temporary trainer and make modules or materials needed for a training class. I handled 3 classes under healthcare account for 3 months virtually and been an admin as well at the same time.