Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative
Princess
$700
per month
($4/hour)
Profile Description
Detail-oriented and reliable Virtual Assistant with experience in customer support, email management, data entry, documentation, and e-commerce operations. Skilled in handling high-volume customer inquiries, resolving concerns, maintaining accurate records, and providing professional, empathetic communication. Adaptable, organized, and committed to delivering efficient, high-quality support while building positive customer relationships in fast-paced environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Work Experience
Virtual Assistant - Customer Service Representative
Brandlink
Jan 2026 - Aug 2026
Key Achievements:
Provided empathetic and personalized email support for customer concerns involving refunds, returns, exchanges, and product needs while managing 400+ emails daily with accuracy, professionalism, and attention to detail.
Customer Service Representative - Healthcare Provider Support
Concentrix
Nov 2025 - Jan 2026
Key Achievements:
Assisted healthcare providers with inquiries regarding member claims, medical records, eligibility, and benefits utilization while verifying information across multiple systems and maintaining professionalism, confidentiality, and accurate documentation.
Customer Service Representative - Healthcare Member Support
ResultsCx
Oct 2023 - Feb 2024
Key Achievements:
Assisted healthcare members with benefits, eligibility, coverage, and claims inquiries, using active listening, empathy, and problem-solving to understand individual concerns while maintaining confidentiality and accurate documentation.
Quick Stats
Education
Bachelor's Degree
University of Nueva Caceres
2025 - 2025