Email Support Specialist | Administrative Virtual AssistantEmail Support Specialist | Administrative Virtual Assistant
Phoebe
ID Verified$35,000
per month
($199/hour)
Profile Description
Hi! I'm Phoebe, an Email Support and Administrative Virtual Assistant with experience supporting international e-commerce customers and handling administrative tasks. In my previous customer support role, I handled 30+ customer emails per shift, assisting with order inquiries, shipping concerns, cancellations, and refunds using Shopify. I also have a background in government administration, where I gained experience in documentation, data entry, reporting, records management, and coordination. ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
E-commerce & Marketplace
Design & Creative
Work Experience
Email Customer Support Specialist
Chase Heaven Clothing
Nov 2025 - Nov 2026
Job Responsibilities:
Provided email customer support for an international e-commerce clothing brand, handling 30+ customer inquiries per shift. Used Shopify to verify, track, cancel, and edit customer orders according to company procedures. Assisted customers with shipping delays, order updates, cancellations, refunds, and other concerns. Escalated complex issues to management, maintained accurate customer records, an...
Administrative Assistant II
Department of Health Region 11
Aug 2022 - Sep 2025
Job Responsibilities:
Provided administrative support for regional health programs, including preparing reports, official correspondence, presentations, and other documents. Coordinated with government agencies, stakeholders, and internal teams to support program implementation. Assisted with scheduling, event coordination, procurement documentation, budget monitoring, and payment processing. Maintained organized recor...