Premium Banking and Call Centre ProfessionalPremium Banking and Call Centre Professional
Philipus
ID Verified$500
per month
($3/hour)
Profile Description
Premium Banking and Call Centre Professional with over 14 years of experience in banking, merchant services, retail operations and customer service. Skilled in resolving client queries, supporting sales and customer retention, and managing financial administration across customer-facing and back-office operations. Experienced in mentoring and supporting agents, handling high volumes of account-related queries, and using banking systems, CRM platforms and payment processing systems.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Premium Banker / Product Specialist/Merchant Services (Call center agent)
Nedbank
Apr 2015 - May 2025
Job Responsibilities:
Facilitated home loan transactions, ensuring swift processing and compliance. Managed credit card limit increases, regrades, and upgrades, improving client satisfaction. Resolved finance-related disputes, achieving higher customer retention rates. Administered Greenbacks redemptions and managed replacement card requests. I identified sales leads and promoted digital adoption (Money App, In...
Manager
Midas
Mar 2000 - Dec 2014
Job Responsibilities:
Directed daily store operations and supervised a team of 10 employees, ensuring productivity, service excellence, and operational compliance. Performed daily, month-end, and year-end financial reconciliations with accuracy, maintaining robust financial controls. Extensive experience managing both the full creditors and debtor’s functions Strengthened supplier and customer relationships, driv...
Quick Stats
Education
Certificate
Banking Chartall Business College
2021 - 2021
Certificate
Banking Chartall Business College
2021 - 2021