Manager - Training & QualityManager - Training & Quality
Philip
ID Verified1,500/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,500
per month
($9/hour)
Member since August 2026
Profile Description
19 yrs of BPO experience, leading teams and driving performance through adaptability and accountability.
Top Skills
Technical Support · 8 yearsLead Management · 6 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Technical SupportExpert
Lead ManagementExpert
Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Sales & Business Development
Lead GenerationAdvanced
Cold CallingAdvanced
SalesforceAdvanced
Work Experience
Manager - Training & Quality
Intouchcx
Feb 2026 - Jul 2026
Live Chat SupportPhone SupportEmail SupportSalesforce
Supervisor - Learning & Development
Ttec Holdings
Aug 2018 - Feb 2026
Phone SupportLead ManagementLead GenerationCold Calling
Sr Supervisor - Training & Quality
Concentrix
Feb 2022 - Feb 2026
Live Chat SupportPhone SupportEmail SupportSalesforce
Supervisor - Operations
Ttec Holdings
Mar 2016 - Aug 2018
Lead GenerationLead ManagementPhone SupportTechnical Support
Quick Stats
Age39 years
English LevelFluent
ID VerificationVerified