Customer Support SpecialistCustomer Support Specialist

Key Achievements:

● Booked flights and accommodation for clients and organized transport for safaris, coordinating directly with travelers, suppliers, and transport providers to ensure smooth trip logistics. ● Handled customer queries across live chat, email, and phone, providing clear, timely, and friendly support throughout the booking journey. ● Managed reservations and client communication using CRM and GetYourGuide, keeping booking records accurate and up to date. ● Resolved booking issues and traveler concerns proactively, escalating complex cases where needed to keep the client experience smooth

Key Achievements:

● Served as first point of contact for day-to-day operational questions and updates across departments, resolving queries quickly and professionally. ● Managed inventory and order tracking dashboards end-to-end, ensuring accurate documentation, timely fulfilment, and clear accountability across every step of the process. ● Identified operational blockers early (stock shortages, delivery delays, documentation gaps) and resolved them with practical, customer-impact-minimising solutions. ● Maintained clear written records and process documentation, supporting consistency, accuracy, and audit-readiness. ● Coordinated recurring communication with suppliers, transport providers, and internal teams to align schedules, resolve issues, and ensure continuity of service. ● Compiled clear, timely status reports and data summaries to keep management and stakeholders informed. ● Maintained accurate records supporting order and service accountability.