Virtual Assistant and Customer ServiceVirtual Assistant and Customer Service
Paulline
ID Verified$800
per month
($5/hour)
Profile Description
Reliable, detail-oriented Medical Scheduling and Records Retrieval specialist with experience in insurance support, clinical documentation, and coordinating remote and onsite record requests while maintaining HIPAA compliance. Empathetic communicator praised for problem-solving and provider liaison work; holds an Education degree and advanced certifications and is set up for secure, efficient remote work. Experience in medical scheduling and record retrieval. Manage 80–100 outbound calls daily w...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Content & Writing
Work Experience
Process Associate (Medical Retrieval Specialist)
Genpact
Feb 2024 - Mar 2026
Job Responsibilities:
Retrieving patient medical records from U.S. through calling hospitals and clinics on behalf of health plans, with full HIPAA and PHI compliance.
Quick Stats
Certifications
Education
Bachelor's Degree
Asia Pacific College of Advanced Studies
2019 - 2023