Customer support AgentCustomer support Agent
Oscar
ID Verified$450
per month
($3/hour)
Profile Description
I am a dedicated and customer-focused professional with 2 years of experience in customer service, skilled in communication, problem-solving, and handling customer inquiries efficiently. Through my experience, I have developed strong interpersonal skills, patience, teamwork, and the ability to work under pressure while maintaining professionalism. My background in business and public policy studies at Kenyatta University has strengthened my analytical and organizational abilities. I am also adap...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Content & Writing
Work Experience
Customer Service Agent
CCI-KENYA
Mar 2025 - Feb 2026
Key Achievements:
Roles and Responsibilities Handle Customer Inquiries Answer calls, chats, WhatsApp messages, emails, or tickets from customers. Respond professionally and promptly to questions. Resolve Complaints and Problems Help customers with payment issues, locked devices, account problems, onboarding delays, or technical issues. Escalate serious cases to supervisors when needed. Customer Onboarding Guide new customers through registration, KYC verification, and product activation. Ensure documents are complete and accurate. Maintain Customer Records Update customer details, payment status, and case notes in company systems. Keep accurate daily records. Payment Support Assist customers with payment confirmations, reversals, missed payments, and account balances. After-Sales Support Follow up after purchase, conduct surveys, and ensure customer satisfaction. Build loyalty and trust. Meet Performance Targets Achieve KPIs such as response time, resolution rate, customer satisfaction, and SLA targets.
Quick Stats
Certifications
Education
Bachelor's Degree
kenyatta university
2016 - present