Virtual Assistant | Admin, Operations & Client SupportVirtual Assistant | Admin, Operations & Client Support

Key Achievements:

In TDCX, I supported business operations through a mix of backend administrative work, coordination, documentation, and technical support, while consistently maintaining accuracy and professionalism in fast-paced environments. Key Responsibilities Managed email-based communications, scheduling, and follow-ups to ensure timely case resolution Maintained accurate case documentation, internal records, and CRM updates Coordinated with multiple teams and external partners to track progress and close tasks efficiently Created and organized reports, tracking sheets, process guides, and internal documents using Google Workspace, Apple iWork, and Microsoft Office Provided backend support to team members through documentation, tracking, and process guidance Handled sensitive cases and escalations with strong written communication, empathy, and attention to detail Key Achievements Promoted to Mentor / Subject Matter Expert, reflecting trust in my knowledge, documentation skills, and ability to support others Recognized for maintaining high documentation accuracy and process adherence Contributed to smoother operations by creating clear training materials and visual one-pagers that helped teams adapt to updates and best practices Successfully balanced multiple responsibilities—case management, coordination, and reporting—while meeting deadlines and quality standards