Customer Service RepresentativeCustomer Service Representative
Nonduduzo
$1,200
per month
($7/hour)
Profile Description
Since January 2023 I have been working as a Customer Service Representative at Iviki Funeral Services in Madadeni. Every day I help families during some of the most difficult moments of their lives. I assist clients with funeral products, insurance policies and arrangements, listen carefully to their needs, resolve problems with empathy, and make sure every interaction is handled with dignity and care. I communicate in both English and isiZulu, keep accurate records, and always try to turn a dif...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Iviki Funeral Services
Jan 2023 - Present
Job Responsibilities:
I assist clients with funeral products, insurance policies and arrangements, listen carefully to their needs, resolve problems with empathy, and make sure every interaction is handled with dignity and care. I communicate in both English and isiZulu, keep accurate records, and always try to turn a difficult experience into one where the family feels supported.
Quick Stats
Education
Bachelor's Degree
University of South Africa
2022 - 2026
High-school
Isikhalisezwe High School
2010 - 2015