Operations and Training Specialist

Nomvuselelo

1,500/mo
South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven communications and customer experience professional with experience in customer service, quality assurance, coaching, training, and operations. I am passionate about improving customer experiences, developing people, and creating efficient processes. I bring strong communication, problem-solving, and leadership skills, with a proven ability to work independently, adapt quickly, and deliver measurable results in fast-paced environments.

Top Skills

Asana · <1 yearBasecamp · <1 yearCalendar Management · <1 yearCalendly · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Technical SupportBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
BasecampBeginner
TrelloBeginner

Work Experience

Quality Assurance

Concentrix

Jan 2025 - Apr 2026

Excel (Advanced)Google Sheets (Advanced)Email Management

Training and Development Facilitator

Concentrix

Feb 2023 - Jan 2026

Technical SupportExcel (Advanced)Google Sheets (Advanced)Email Management

Customer service advisor

Concentrix

May 2021 - Feb 2023

Phone SupportIntercomTechnical SupportCalendar ManagementTravel PlanningEmail Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationNot verified