Customer Service RepresentativeCustomer Service Representative
Nokwanda
$700
per month
($4/hour)
Profile Description
I have 3 years of experience in customer service, helping US and UK customers over the phone, email and chat. I started as a customer service agent and I was promoted to Subject Matter Expert and Escalations Specialist, where I handle difficult cases and help train new agents. I have a Degree and Honours in Sociology, which helps me understand people and communicate better. I am good at solving problems, staying calm under pressure, and making sure customers are happy. I have strong communicat...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Work Experience
Customer service representative
Debt-IN Consultants (Pty) Ltd
Nov 2023 - Present
Job Responsibilities:
On a daily basis I handle inbound and outbound calls, emails and chats from customers. I help customers with their queries, complaints, account issues, billing problems and general questions. I listen to the customer, check their details on the system, and make sure their issue is resolved properly. I also update the system with notes after every interaction, follow up on unresolved cases, and esc...
Quick Stats
Education
Bachelor's Degree
University of Zululand
2020 - 2022