Customer Service RepresentativeCustomer Service Representative

Key Achievements:

Reviewed and assessed seller listing applications to determine whether sellers met established marketplace requirements and compliance standards. Responsible for investigating the seller’s relationship with suppliers and brands, validating business documentation, and reviewing invoices and supporting documents for authenticity, accuracy, and consistency. Analyzed information from multiple sources, identified potential risks or discrepancies, and made informed decisions to approve or decline listing applications based on established guidelines. Through thorough investigation, strong attention to detail, and sound judgment, helped maintain marketplace integrity, ensure seller compliance, mitigate potential risks, and approve only qualified and properly documented listings. Consistently met and exceeded performance expectations, achieving an average passing rate of 106% against the established metrics.

Key Achievements:

Provided technical assistance to customers by identifying and troubleshooting product, service, and account-related issues while delivering clear and effective solutions. Responsible for handling customer inquiries, diagnosing technical concerns, guiding customers through troubleshooting steps, documenting interactions, and ensuring timely resolution while maintaining a high level of customer service. Through effective communication, problem-solving, and consultative selling, helped resolve technical concerns, improve the overall customer experience, and contribute to sales and revenue targets.

Key Achievements:

Handled customer inquiries and concerns through chat by providing timely, accurate, and professional assistance. Managed multiple chat conversations efficiently while maintaining quality, accuracy, and a positive customer experience. Helped resolve customer concerns efficiently, improved customer satisfaction, and contributed to meeting team performance and service-level goals.

Key Achievements:

Assisted customer through in inbound/outbound calls and via email. Managed inbound/outbound calls and email inquiries, ensuring accurate and timely responses while following company processes and service standards. Served as a Subject Matter Expert (SME) by assisting and coaching new hire agents, answering process-related questions, and providing guidance on tools, procedures, and best practices. Maintained efficient communication, addressed concerns promptly, and supported a positive customer experience while hitting the monthly KPI. Helped new agents improve their knowledge, confidence, and ability to handle customer interactions effectively.