Customer Service RepresentativeCustomer Service Representative
Nikko
$1,000
per month
($6/hour)
Profile Description
Customer-focused BPO professional with 3 years of experience in chat and voice support environments. Known for consistently achieving high QA scores, frequently earning 100% evaluations by prioritizing accuracy, compliance, and service quality. Strong analytical thinker who proactively identified policy gaps within client Terms of Use, helping reduce customer confusion and improve issue resolution clarity. BS Psychology graduate with strong communication, empathy, and conflict-resoluti...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Virtual Assistance & Admin
Work Experience
Membership Service Representative
TaskUs
Aug 2024 - Sep 2025
Job Responsibilities:
•Delivered high-quality member support while maintaining strong QA compliance scores. • Frequently achieved 100% QA evaluations by prioritizing accuracy and adherence to policy. • Identified critical flaws and unclear language within the client’s Terms of Use that caused recurring customer confusion. • Reported findings to leadership and client representatives, contributing to improved cl...
Consumer Chat Account & Payment
TaskUs
Oct 2022 - Aug 2024