Customer Service RepresentativeCustomer Service Representative
Nikka
ID Verified$800
per month
($5/hour)
Profile Description
Motivated and personable customer service professional with over 7 years of experience providing excellent service. Adept at addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Seeking to apply my strong communication and problem-solving skills to contribute to a dynamic team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Work Experience
Account Specialist
ePerformax Contact Centers & BPO
Nov 2018 - Present
Key Achievements:
Trained with various LOB’s: Accounts and Security, Dispute and Claims, and Account Limitations Phases 1 and 2. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Achieved and maintained high KPM scores Manage large amounts of incoming phone calls and chats
Performance Analyst/Coach L1
ePerformax Contact Centers & BPO
Feb 2023 - Jun 2024
Key Achievements:
Mentored new team members on best practices in quality analysis and compliance level fostering a culture of excellence within the organization. Sending daily reports based on PIE reports for the Team’s score standing, perfomance evaluation and compliance. Handled escalated contacts for second opinion and providing alternatives for a resolution
Quick Stats
Certifications
Education
Bachelor's Degree
Colegio De La Purisima Concepcion
2015 - 2018