Virtual Assistant | Customer Service Specialist | Outbound CVirtual Assistant | Customer Service Specialist | Outbound C

Job Responsibilities:

• Conducted outbound calls for political campaign outreach, communicating campaign messages and engaging contacts using provided scripts. • Documented call outcomes and responses accurately while maintaining professionalism and following calling procedures.

Job Responsibilities:

• Performed cold calling and lead generation using Excess Elite and Surplus Rocket to support business development activities. • Handled administrative tasks, maintained accurate records, and used Microsoft Excel and Canva to support daily business operations.

Job Responsibilities:

• Provided customer service and technical support, troubleshooting customer issues and delivering effective resolutions while consistently achieving above-average customer satisfaction (CSAT) results. • Assisted customers with mobile phone products and services while meeting or exceeding assigned sales and conversion metrics.

Job Responsibilities:

• Resolved customer complaints through effective negotiation and problem solving, achieving a 95% first-call resolution rate. • Educated customers on product features and solutions, increasing upsell success by 15%. • Monitored agent calls and delivered performance feedback to improve team reliability scores. • Trained and supported new associates, contributing to a 20% improvement in productivity

Job Responsibilities:

• Provided customer support and resolved connectivity-related issues through effective troubleshooting. • Maintained professionalism and composure while handling challenging customer situations.