IT Support AgentIT Support Agent

Neo

ID Verified

800/mo

Johannesburg, South Africa

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$800

per month

($5/hour)

Member since November 2026

Profile Description

**Professional Summary** Dedicated and results-driven IT Support and Customer Service Professional with over 6 years of experience in IT service desk operations, technical support, incident management and client relations. Experienced in troubleshooting hardware and software issues, managing service requests, administering user accounts, prioritising and escalating support tickets, and providing technical assistance across Windows environments, Active Directory and Microsoft 365. Possesses st...

Top Skills

Email Support · 5 yearsFreshdesk · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 yearsTechnical Support · 5 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportExpert

Phone SupportExpert

Technical SupportExpert

Email SupportExpert

Video SupportExpert

FreshdeskExpert

ZendeskExpert

Work Experience

IT Support

Teljoy

Jan 2018 - Nov 2021

Job Responsibilities:

Active Directory and Exchange server experience  Monitoring of server through SCCM, SCOM (SQL server, Virtual Server)  Installation and setup of Desktop PC, laptops, printer & user profiles  Knowledge data backup, restore and storage technologies  Data Security (Symantec, Sophos, Mimecast)  Configuration of file and print services  Windows group policy management  Working with Windows serve...

Technical SupportFreshdeskPhone SupportVideo SupportZendeskEmail SupportLive Chat Support

Quick Stats

Age32 years

GenderMale

English LevelFluent

ID VerificationVerified

Education

Bachelor's Degree

Rosebank college

2015 - 2017