Virtual AssistantVirtual Assistant
Nathaniel
$1,500
per month
($9/hour)
Profile Description
Dedicated and detail-oriented Patient Support Specialist with 2.5 years of experience in high-volume healthcare support environments. Experienced in inbound and outbound communications, email support, ticket and case management, and appointment scheduling across all 50 U.S. states. Proficient in Amazon Connect, Zoho CRM, EHR systems, Google Workspace, and Microsoft Office. Known for strong written communication, accuracy, empathy, and HIPAA-compliant confidentiality. Seeking a full-time remote r...
Skills & Expertise
Skill Levels Explained:
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Content & Writing
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Work Experience
Customer Support Specialist
Nextvas
Aug 2023 - Feb 2026
Job Responsibilities:
Successfully supported patients across all 50 U.S. states, ensuring timely and accurate coordination of urgent care and mental health appointments. Managed high-volume inbound and outbound communications while maintaining quality, empathy, and professionalism. Maintained strong accuracy in ticket and case management using Amazon Connect and Zoho CRM systems. Consistently delivered clear, profes...