Customer Service Representative, DispatcherCustomer Service Representative, Dispatcher
Nadjah
$750
per month
($4/hour)
Profile Description
Cold Caller & Appointment Setter Experienced in making outbound calls, engaging leads, identifying customer needs, handling objections, following up with prospects, and scheduling qualified appointments. Developed strong communication and rapport-building skills through consistent phone-based customer interactions. Customer Service Representative Handled customer inquiries, concerns, and service requests through phone and other communication channels. Provided professional assistance, resolved ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Customer Service Representative/ Appointment Setter
S&J Call Center
Sep 2022 - Aug 2026
Key Achievements:
Manage large amounts of incoming calls Handle customer complaints and needs of a locksmith service, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Calculate charges, and process billing or payments. Scheduled, confirmed, and rescheduled appointments based on customer availability. Coordinated with sales and service teams for smooth appointment handoffs. Met daily call, booking, and customer service targets.
Nursing Aide
Christ the Saviour Medical Center Incorporation.
Jan 2026 - Jul 2026
Key Achievements:
Assist patients with activities of daily living, including bathing, dressing, grooming, feeding, and mobility. Monitor and record patients' vital signs and promptly report significant changes to the nursing staff. Assist with patient transfers, ambulation, and positioning to ensure comfort and safety. Schedule appointments and communicate with patients regarding healthcare services. Answer telephone inquiries and assist patients, families, and healthcare providers with administrative concerns. Ensure medical records are complete, accurate, and compliant with facility policies.
Appointment Setter | Cold Calling
MEDSPA ESTERO
Sep 2024 - Jan 2026
Key Achievements:
Made outbound cold calls to potential and existing clients to introduce MedSpa services and promotions. Qualified leads by identifying their needs, interests, and availability. Built rapport with prospects and handled questions or objections professionally. Scheduled consultations and appointments with clients and confirmed booking details. Followed up with leads who showed interest but had not yet booked. Maintained accurate lead and appointment records in the CRM. Consistently worked with high-volume leads while meeting appointment-setting and call targets.