Executive & Administrative AssistantExecutive & Administrative Assistant

Key Achievements:

Managing executive calendars, meetings, appointments, and schedule coordination across multiple priorities and timelines. Planning and coordinating business and personal travel arrangements, including logistics, itineraries, and vendor liaison. Maintaining organised company documentation, administrative records, and petty cash tracking. Liaising with service providers and external stakeholders, initiating payments and following up to guarantee on-time delivery. Conducting online research and compiling information to support administrative and operational decision-making. Supporting payroll processing and contributing to financial record-keeping and basic reporting. Handling sensitive information with professionalism, discretion, and attention to detail.

Key Achievements:

•Delivered high-volume remote support; processing 20+ orders daily and resolving 95% of customer inquiries within SLA, fully independently. •Guided clients step-by-step through digital platforms via written communication, demonstrating clear, professional English. •Escalated complex issues to internal teams and followed up diligently to ensure full resolution and client satisfaction. •Maintained accurate records of customer transactions and created detailed daily financial summaries to support reporting. •Reconciled income, expenses, and drawings; kept financial records organised and current across remote tools. •Coordinated between customer service and operations teams; bridging communication gaps to maintain efficiency.