Executive Assistant

Njoroge

ID Verified
400/mo
Nakuru, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am an administrative and client support professional with over five years of experience working with international clients, community stakeholders, partners, and project teams. My experience includes managing client communication, understanding and responding to requirements, coordinating multiple assignments, conducting research, maintaining organized records, following up on tasks, and ensuring deadlines are consistently met. I am a strong written and verbal English communicator, highly org...

Top Skills

Creative Writing · 5 yearsLive Chat Support · 5 yearsPolicy Writing · 3 yearsTimekeeping · 3 yearsSocial Media Support · 2 years

Skills & Expertise

Virtual Assistance & Admin

Executive Assistant ServicesBeginner
Meeting CoordinationBeginner
Email ManagementBeginner
Document ManagementBeginner
Research & Information GatheringBeginner

Content & Writing

Creative WritingExpert
Technical WritingIntermediate
CopywritingBeginner

Customer Success

Live Chat SupportExpert
Social Media SupportIntermediate
Email SupportBeginner

Data & Analytics

Excel (Advanced)Beginner

Human Resources

TimekeepingAdvanced
Policy WritingAdvanced

Work Experience

Content & Research Writer

Remote Freelance

Sep 2021 - Present

Key Achievements:

* Managed **hundreds of client projects** for international clients while consistently meeting deadlines. * Maintained approximately **95% client satisfaction** through responsive communication and quality delivery. * Successfully managed up to **5 concurrent projects**, balancing priorities, deadlines, and revisions. * Built strong client relationships through clear communication, follow-up, and understanding of client requirements. * Increased website traffic by up to **30%** through well-researched, SEO-focused content.

Executive Assistant ServicesPolicy WritingMeeting CoordinationLive Chat SupportCreative WritingTimekeeping

FOUNDER & PROGRAM / ADMINISTRATIVE COORDINATOR

Smile Charity Group

Apr 2018 - Present

Key Achievements:

* Coordinated community programs supporting **vulnerable children and families** through fundraising, food, education, and other essential support. * Increased program funding by approximately **25%** through improved fundraising and stakeholder engagement. * Expanded program reach to support **50+ additional children** through coordinated community initiatives. * Organized and coordinated volunteers, community leaders, donors, and beneficiaries to ensure programs were delivered effectively. * Successfully planned and managed community outreach activities, ensuring resources, communication, and follow-up were properly coordinated.

Meeting CoordinationSocial Media SupportCreative WritingExecutive Assistant ServicesPolicy Writing

VOLUNTEER-FARMERS' SUPPORT

Starlight Farmers' Cooperative Society

Jan 2018 - Dec 2020

Key Achievements:

* Supported coordination and engagement of **100+ farmers** through cooperative activities. * Contributed to approximately **30% improvement in farmer productivity** through coordinated support initiatives. * Assisted with organizing farmer activities, records, communication, and follow-up. * Strengthened communication between farmers and cooperative stakeholders. * Supported implementation of community-based agricultural initiatives and activities.

Technical WritingMeeting CoordinationTimekeepingCreative Writing

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified