Virtual Assistant, IT Support ExpertVirtual Assistant, IT Support Expert
Mongezi
$2,000
per month
($11/hour)
Profile Description
Mongezi Sibaya is a dedicated and results-driven IT Technician with extensive experience in desktop support, network administration, system maintenance, and end-user support. He combines strong technical expertise with excellent troubleshooting and customer service skills, enabling him to deliver reliable IT solutions in demanding enterprise environments. His Microsoft certifications, hands-on infrastructure experience, and commitment to continuous improvement make him a valuable asset to any or...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
IT Technician
Gauteng Department of Education
Jun 2022 - Present
Job Responsibilities:
• Collaborated with IT teams to deploy system updates, minimizing disruptions to users. • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades. • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions. • Documented support interactions for future reference. • Maintained servers and systems...
Field Service Engineer
Gijima
Mar 2020 - May 2022
Job Responsibilities:
• Performed onsite installation, modification and maintenance of systems and equipment. • Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction. • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components. • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex tec...
Quick Stats
Certifications
Education
Associate's Degree
Damelin
2015 - 2018