Executive AssistantExecutive Assistant

Key Achievements:

Scheduled work and personal appointments with color-coded calendar system Managed inbox by proofreading, labeling, and flagging priority emails Drafted email responses on behalf of the co-founder Updated client status and engagement in Attio CRM Designed presentation materials for quarterly general assemblies Coordinated weekly and daily schedules for executive planning Streamlined internal and external communication workflows Monitored and organized executive correspondence and follow-ups Created and sent invoices to office tenants in the company building

Key Achievements:

Coordinated scheduling of business meetings with company clients. Managed calendars, RSVPs, and updated meetings as needed. Arrange company-branded merchandise to be sent to clients. Execute bulk attendee registrations for company events. Identified and contacted billing personnel for service charges. Organized summer activities for clients and their families. Conducted competitive research on craft supplies market opportunities. Scheduled medical and dental appointments for clients. Maintained and updated weekly stand-up files to ensure project tracking. Monitored and cleared daily feedback from Event Operations.

Key Achievements:

Managing the COO's calendar and scheduling appointments Contact client’s doctor and dentist for regular checkup as needed File client and company’s reimbursements for every out of pocket expense Process client and company’s insurance reimbursement claims Attend meetings that he RSVP “Maybe” on his behalf Coordinating travel arrangements and accommodations if needed Handling correspondence, including emails and LinkedIn messages Conducting research and gathering information as needed Data entry for MAT initiatives to assess work productivity Recruitment Support by organizing job descriptions and case studies from the applicants Pre-interview applicants if their profile is fit in the job description

Key Achievements:

Analyze marketing data and present insights and strategies during client meetings Design and implement marketing collaterals through Canva and Photoshop Develop and execute marketing initiatives across various brands Collate and report weekly sales performance in digital marketing campaigns Manage social media accounts by maintaining a solid online presence Process promotional permits in government offices for brick and mortar stores Organize social gatherings and events to increase brand awareness Collaborate with influencers and artist to promote the company’s products

Key Achievements:

Assists customer with troubleshooting technical and account issues Document unresolved issues and propose a resolution to advance technician Conduct refunds for accidental and unauthorized purchases Assess and issue product replacement for damaged goods Create tickets for occurring technical issues with customer's account Walk-through customer on troubleshooting Amazon devices Educate customer on where to find his/her online order/s Assist customer on locating the items upon shipping and assure them they will be delivered