John

Virtual Assistant Customer Service Representative

John

800/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a detail-oriented and adaptable professional with experience in virtual assistance, executive support, operations, customer service, and administrative management. Throughout my career, I have managed calendars, coordinated meetings, handled email communications, maintained accurate records, organized documents, and provided day-to-day operational support. I have worked in fast-paced environments where I prioritized tasks, solved problems proactively, and communicated effectively with clien...

Top Skills

Calendar Management · <1 yearCalendly · <1 yearCanva · <1 yearCapCut · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
IntercomBeginner
LiveChatBeginner

Design & Creative

CanvaBeginner
CapCutBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Monday.comBeginner

Work Experience

Customer Service Representative

Easypeasyfluent

Nov 2025 - Jun 2026

Key Achievements:

Managed 80-100+ daily customer inquiries, maintaining a 95%+ satisfaction rate and reducing response time by 20% Assisted users with account, scheduling, and platform-related concerns, enhancing customer experience through effective support Troubleshot technical issues and documented replication steps and summaries for escalation, facilitating quicker resolutions by technical teams Maintained high customer satisfaction through empathetic, professional, and solutionfocused communication Troubleshot technical issues and created detailed documentation (including replication steps and issue summaries) for escalation to technical teams

Live Chat SupportEmail SupportTechnical SupportIntercomLiveChatCalendar ManagementData EntryCalendlyDocument Management

Accessioner / Receptionist / Executive Assistant

Ma. Trinity Diagnostic Center

2016 - 2025

Key Achievements:

Managed front-desk operations, providing professional assistance to walk-in clients. Maintained clear communication with staff and clients in a fast-paced environment. Coordinated mobile medical operations, facilitating smooth field workflows. Performed data entry and assisted with billing and admin tasks. Ensured clear communi

Executive Assistant ServicesPersonal Assistant ServicesCalendar ManagementDocument ManagementResearch & Information GatheringMeeting CoordinationEmail ManagementCapCutCanva

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Safety Officer 2

Education

Bachelor's Degree

Feu institute of Technology

2016 - 2024