Customer Service RepresentativeCustomer Service Representative

I have nearly 8 years of experience as a Customer Service Representative in the BPO industry, specializing in supporting US-based customers through both voice and email channels. Throughout my career, I’ve handled technical and high-volume accounts in telecommunications and subscription services, including my recent role supporting Verizon customers at Accenture. My main strengths lie in billing support, account management, dispute resolution, and de-escalation. I pride myself on active listeni... See more