Mica

Virtual Assistant / Admin Assistant

Mica

600/mo
Bacolod City, Philippines
Looking for Part-time
4 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Operations and Quality Assurance professional with hands-on experience in process optimization, compliance monitoring, and cross-functional collaboration across operations, sales, and customer-facing environments. Proven ability to manage end-to-end business operations, analyze performance gaps, and deliver actionable feedback and training—working closely with AU/NZ stakeholders in fast-paced, remote settings. Recognized for leadership and analytical excellence through research aw...

Skills & Expertise

Sales & Business Development

Zoho CRMIntermediate

Marketing & Growth

E-commerce & Marketplace

TikTok ShopIntermediate

Data & Analytics

Content & Writing

Customer Success

Phone SupportIntermediate
Email SupportIntermediate

Work Experience

Operations Manager

HFB-Guest House

Jun 2024 - Present

Job Responsibilities:

Manages our family business overseeing operations, marketing, inventory, and sales at a micro-business in Talisay City; Optimized processes for efficient operations, processed transactions, and handled financial proceedings.

Email MarketingEmail CopywritingSocial Media SupportContent MarketingInfluencer OutreachProduct Descriptions

Quality Assurance Specialist

Monster Group

Nov 2024 - Dec 2025

Job Responsibilities:

Reviewed and evaluated sales calls to ensure strict compliance with company, partner, and industry guidelines, scoring calls and providing detailed feedback to support continuous improvement. I collaborated with Australian/NZ coaches and team leaders to identify performance gaps and create development opportunities for agents, while also conducting training sessions to strengthen their complianc...

Zoho CRMExcel (Advanced)Product DescriptionsPhone SupportEmail SupportGoogle Sheets (Advanced)Email CopywritingSocial Media SupportEmail MarketingContent Marketing

Junior Property Specialist

MEGAWORLD Bacolod

Aug 2024 - Oct 2024

Job Responsibilities:

Worked in company marketing and business activities, assisted clients with their needs and concerns regarding real estate, handled inquiries from potential and existing buyers, and prospected, negotiated, and closed sales.

Intern

SAL GROUP OF COMPANIES (SGC)

Jan 2024 - May 2024

Job Responsibilities:

Worked as an On-the-Job Trainee/Intern gaining practical experience in the field of operations; managing scanning and encoding tasks of check files/deposit slips and fuel consumption of massive ships used in Fishing companies under SGC which primarily handles the importation/exportation of goods.

Quick Stats

Age25 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Bachelor of Science in Business Administration Major in Operations Management
Summa Cum Laude

Education

Bachelor's Degree

University of St. La Salle - Bacolod

2020 - 2024