Customer service Team lead, Virtual Assistant

Meridith

800/mo
Metro Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

SKILLS • Customer Service -Email, Chat, Phone calls • Computer Literate -MS Word, Excel, Google & Spreadsheets • Communication -Slack, Viber, Webex • Web design -Canva, Capcut, Photogrid • Filipino and English proficienct

Top Skills

Facebook Marketplace · 7 yearsOrder Processing · 7 yearsPhone Support · 7 yearsTechnical Support · 7 yearsCalendar Management · 4 years

Skills & Expertise

Content & Writing

Email CopywritingAdvanced

Customer Success

Phone SupportExpert
Technical SupportExpert
Email SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
TableauAdvanced
Data MiningAdvanced

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
TikTok ShopAdvanced

Finance & Accounting

Accounts Payable/ReceivableBeginner

Specialized Skills

Employee RelationsAdvanced
Coaching & MentoringAdvanced

Virtual Assistance & Admin

Email ManagementAdvanced
Calendar ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesBeginner

Work Experience

Customer service Team Leader

Afni Philippines

Sep 2021 - Nov 2025

Job Responsibilities:

Supporting the team in becoming a better team player and success. Managing sales, taking escalated calls, email support, Coaching for progression.

Email SupportPhone SupportTechnical SupportExcel (Advanced)Ticket ManagementTableauData MiningFacebook MarketplaceCoaching & MentoringEmail Management

Quick Stats

Age34 years
GenderFemale
English LevelConversational
ID VerificationNot verified
Portfolio
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