Customer Support Specialist, Lead Generator, Virtual Assist

mercy

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer Experience Specialist and Virtual Assistant with a proven ability to manage client communication, administrative tasks, and daily operations. Skilled in handling high-volume email and chat support, scheduling, data management, and using CRM tools such as Salesforce, HubSpot, and Zendesk to track interactions and resolve issues efficiently. Known for being detail-oriented, organized, and committed to delivering high-quality service that improves customer satisfaction and business product...

Skills & Expertise

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate

Data & Analytics

Virtual Assistance & Admin

Work Experience

Customer Advisor and Lead Generator

Absa Bank PLC

Feb 2026 - Present

Lead ManagementExcel (Advanced)ZendeskEmail ManagementData EntryPhone SupportPersonal Assistant ServicesCalendar ManagementTechnical SupportEmail Support

Customer Experience Officer

Jubilee Asset Management

Nov 2024 - May 2025

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationNot verified