Customer Support Specialist, Lead Generator, Virtual AssistCustomer Support Specialist, Lead Generator, Virtual Assist
mercy
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone
$1,000
per month
($6/hour)
Member since April 2026
Profile Description
Customer Experience Specialist and Virtual Assistant with a proven ability to manage client communication, administrative tasks, and daily operations. Skilled in handling high-volume email and chat support, scheduling, data management, and using CRM tools such as Salesforce, HubSpot, and Zendesk to track interactions and resolve issues efficiently. Known for being detail-oriented, organized, and committed to delivering high-quality service that improves customer satisfaction and business product...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
Data & Analytics
Excel (Advanced)Beginner
Virtual Assistance & Admin
Calendar ManagementIntermediate
Data EntryIntermediate
Email ManagementIntermediate
Personal Assistant ServicesBeginner
AirtableBeginner
Work Experience
Customer Advisor and Lead Generator
Absa Bank PLC
Feb 2026 - Present
Lead ManagementExcel (Advanced)ZendeskEmail ManagementData EntryPhone SupportPersonal Assistant ServicesCalendar ManagementTechnical SupportEmail Support
Customer Experience Officer
Jubilee Asset Management
Nov 2024 - May 2025
Quick Stats
Age29 years
GenderFemale
English LevelFluent
ID VerificationNot verified