Virtual Executive AssistantVirtual Executive Assistant

Key Achievements:

● Managed an average of 50–70 customer and partner-vendor emails daily, resolving inquiries accurately via email and live chat. ● Resolved an average of 30 support tickets per day through the customer portal, using Zendesk, Jira, and Salesforce CRM to track and manage interactions. ● Reviewed and verified customer accounts and orders to ensure information was entered accurately and kept current in the system. ● Delivered remote support using Slack, Zoom, and Google Workspace, collaborating with cross-functional teams to maintain workflow quality.

Key Achievements:

● Scheduled appointments, coordinated meetings, and managed multiple calendars (Google and Outlook) for the business owner. ● Managed email correspondence, including drafting and sending marketing emails. ● Provided administrative support, managing confidential files, organizing client lists, and gathering data on prospects and business partners. ● Coordinated resources, suppliers, and project timelines, resulting in the seamless execution of multiple high-impact projects.