Customer Service | Virtual Assistant | Graphic DesignerCustomer Service | Virtual Assistant | Graphic Designer
Melissa
ID Verified$1,000
per month
($6/hour)
Profile Description
I'm a versatile professional with a strong background in customer support, e-commerce management, and remote collaboration. My skills include: -Excellent communication and problem-solving -Proficient in CRM and e-commerce platforms -Experienced in managing remote teams and projects -Strong attention to detail and organizational skills What makes me a great hire is my adaptability, work ethic, and passion for delivering results in a remote setting. I'm a quick learner, a team player, and drive...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Work Experience
Freelance Consultant
Upwork
Jan 2024 - May 2025
Job Responsibilities:
Worked on ad hoc projects, identifying and implementing solutions for clients. Translated project requirements into actionable insights for developers, facilitating effective project execution.
Senior Associate
WNS
May 2022 - Jan 2024
Job Responsibilities:
Continued as a Customer Service Representative, focusing on delivering high-quality support, answering phone inquiries about Travel Insurance, training new team members, and contributing to process improvements.
Customer Service Representative
Legato Health Technologies
Oct 2021 - Feb 2022
Job Responsibilities:
Engaged with clients in the healthcare sector, offering assistance and information regarding services, while ensuring compliance with company policies.
Customer Service Representative
Hinduja Global Solutions
Jul 2020 - Jul 2021
Job Responsibilities:
Provided exceptional customer service, handling calls and emails to support clients and address their concerns regarding their Health Insurances, contributing to improved customer satisfaction ratings.
Customer Service Representative
Exactstar BPO
Feb 2017 - Mar 2018
Job Responsibilities:
Worked as a Customer Service Representative, under Claims Billing Medical Department, tasks includes processing Doctor' s Orders, doing outbound call for Insurance Verification and Denials.